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Our guidelines for returns, replacements, and resolving product-related concerns fairly and efficiently.
Last updated: 6 November 2026
We want you to be satisfied with every order. This policy explains how to request a return.
Contact us within 7 days of delivery at info@asiasurgicals.com with:
Every return request is subject to product eligibility and our approval. Please do not send items back before we have approved the return and given you return instructions.
If an item is defective or not what you ordered, we will repair it, replace it or refund it after we have inspected it or reviewed your photos. In these cases we cover reasonable return shipping costs that we have approved in advance.
For approved returns of standard items that are not defective, return shipping costs are paid by the buyer, and the items must reach us unused and in their original packaging.
Approved refunds are made to the original payment method after we receive and inspect the returned items. We tell you when the refund has been processed. The time it takes to appear in your account depends on your bank or payment provider. Original shipping charges and any import duties are not refundable unless the return is due to our error or a defect.
If your order arrives damaged, please follow the steps in our Shipping Policy and contact us within 7 days of delivery.
If you are a consumer, for example in the UK or the European Union, you may have legal rights, including a right to cancel certain online purchases within 14 days, that this policy does not limit.
Asia Surgical Company
Muhammad Pura, Near Mughal Gas Industry, Sialkot 51310, Punjab, Pakistan
Email: info@asiasurgicals.com
Phone: +92 324 615 0090
