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Clear guidelines for using our products, services, and website with confidence.
Last updated: 7 November 2026
These Terms and Conditions govern the use of asiasurgicals.com and all quotations, orders, manufacturing arrangements and sales of products supplied by Asia Surgical Company (“we”, “us”, “our”).
By accessing our website, requesting a quotation or placing an order with us, you agree to these Terms and Conditions. If you do not agree, please do not use our website or place an order.
Asia Surgical Company is a surgical instrument manufacturer and supplier based in Sialkot, Pakistan. We supply surgical, orthopedic, dental, neuro and ortho spine, veterinary and related instruments to international customers, distributors, healthcare organisations and businesses.
Our products include surgical instruments, orthopedic instruments, neuro and ortho spine instruments, dental instruments, veterinary instruments and other related medical and healthcare products.
Our products are primarily intended for qualified healthcare professionals, hospitals, clinics, surgical centres, medical equipment distributors, veterinary professionals and other authorised businesses.
Customers are responsible for ensuring that products are appropriate for their intended application and are used by appropriately trained personnel.
Customers must ensure that instruments are handled, cleaned, disinfected, sterilised, stored and maintained according to applicable product instructions and accepted professional practices.
Unless expressly stated otherwise in writing, our website does not provide medical, surgical or clinical advice.
Customers are responsible for understanding and complying with the laws and regulations applicable to the importation, distribution, registration and use of products in their respective countries.
These requirements may include:
We may provide available product specifications, certificates, declarations and other supporting documents upon request, subject to availability and applicable regulations.
Unless expressly agreed in writing, we do not guarantee that every product is registered, approved or authorised for sale in every country.
Asia Surgical Company remains responsible for complying with the legal and regulatory obligations applicable to its own manufacturing and export activities.
We make reasonable efforts to ensure that product descriptions, images, dimensions and specifications published on our website are accurate and up to date.
However:
For OEM, private-label and customised manufacturing orders, the specifications, drawings, samples and other requirements approved in writing by both parties will take priority over general website descriptions.
If you require specific dimensions, materials, finishes, markings or packaging, please confirm these requirements with us before placing your order.
Asia Surgical Company follows a flexible minimum order quantity policy depending on the product category, order type, manufacturing requirements, order quantity and shipping arrangements.
For surgical instrument sets, customers may order a single set or multiple sets, subject to product availability and specifications.
For individual instruments and smaller products, minimum quantities may vary depending on the product, total order value, packaging requirements, manufacturing considerations and international shipping costs.
We assess orders individually and aim to provide suitable quantities and competitive quotations based on customer requirements.
Customers are encouraged to contact us with their product requirements so we can recommend suitable order quantities and provide an appropriate quotation.
Prices displayed on our website, catalogues or quotations are subject to change without prior notice unless otherwise agreed in writing.
All quotations will specify the applicable currency and, where relevant, the validity period.
Unless expressly stated in a quotation, prices do not include:
Standard international shipping is provided free of charge, subject to shipping availability, applicable restrictions and the conditions described in Section 11.
A quotation is not a confirmed order until it has been accepted by us in writing.
If a quotation expires before acceptance, we reserve the right to revise pricing, specifications or availability.
Customers may submit orders or enquiries through our website, email or other official communication channels.
An enquiry or quotation request does not constitute an accepted order.
An order becomes binding when we issue written confirmation, such as an order confirmation, proforma invoice or other mutually accepted sales document.
Before confirming an order, customers should carefully review:
We reserve the right to decline or cancel an order where necessary due to product unavailability, regulatory restrictions, payment issues, shipping limitations or other legitimate business reasons.
If we cancel an order after receiving payment, any refund due will be handled in accordance with the applicable agreement and law.
Asia Surgical Company offers OEM, private-label and customised manufacturing services, subject to product availability and manufacturing capabilities.
Customers confirm that they have the legal right and necessary permissions to use any trademarks, brand names, logos, designs, artwork or other intellectual property supplied to us.
Customers are responsible for ensuring that their supplied materials do not infringe the intellectual property rights of any third party.
Where applicable, we will provide artwork, product markings, samples or packaging details for customer review and approval before production.
Production will begin after the required approvals and agreed advance payments have been received.
Customers must provide accurate specifications, technical drawings and other relevant information for customised products.
Any subsequent modifications may affect pricing, production time and delivery schedules. Such changes must be agreed in writing.
Minimum order quantities depend on product type, materials, customisation and manufacturing requirements. Applicable quantities will be communicated during the quotation or ordering process.
Products manufactured, engraved, branded, labelled or packaged specifically according to customer-approved specifications cannot ordinarily be returned due to a change of mind or incorrect customer-supplied information.
This restriction does not exclude remedies available for verified manufacturing defects, material non-conformity or failure to meet agreed specifications, or any rights that cannot legally be excluded.
Payment terms are negotiable and may vary depending on the product category, order value, customer relationship, manufacturing requirements and shipping arrangements.
The agreed payment schedule will be specified in the quotation, proforma invoice or sales agreement.
Products manufactured, engraved, branded, labelled or packaged specifically according to customer-approved specifications cannot ordinarily be returned due to a change of mind or incorrect customer-supplied information.
This restriction does not exclude remedies available for verified manufacturing defects, material non-conformity or failure to meet agreed specifications, or any rights that cannot legally be excluded.
Unless otherwise agreed in writing, our standard payment arrangement is:
Alternative payment arrangements may be agreed with customers in writing before order confirmation.
Customers may transfer payments directly to our designated company bank account using the details provided in our official quotation or invoice.
Customers should include the relevant invoice or order reference with their payment wherever possible.
Orders and production schedules will be managed according to the agreed payment terms and verification of received funds.
Any bank transfer charges, intermediary bank fees or currency conversion charges will be handled as specified in the quotation or invoice.
Customers should contact us through our official contact details if they receive unexpected changes to payment instructions.
Where online payment facilities are available, payments may be processed through approved third-party payment providers.
Customers must comply with the applicable terms and conditions of the relevant payment provider.
We reserve the right to delay production, dispatch or delivery where agreed payments have not been received or verified.
Any payment-related dispute should be communicated to us promptly.
Production time depends on product type, order quantity, material availability and customisation requirements.
As a general guide:
These are estimates and not guaranteed delivery dates.
The estimated production schedule will be communicated in the relevant quotation or order confirmation.
Production timelines may be affected by material shortages, customer approval delays, technical changes, public holidays, manufacturing interruptions or circumstances beyond our reasonable control.
Asia Surgical Company offers free standard worldwide shipping on customer orders through suitable international courier companies and logistics providers, subject to shipping availability and applicable restrictions.
Delivery times depend on the destination country, shipping method, customs procedures and courier operations.
Any delivery estimates provided are indicative and are not guaranteed delivery dates.
Although we offer free standard worldwide shipping, customers are responsible for any import duties, customs charges, VAT, local taxes, clearance fees or other government charges imposed by their destination country, unless otherwise agreed in writing.
Customers are also responsible for ensuring that the ordered products can legally be imported into their country.
We make reasonable efforts to ensure timely dispatch and delivery. However, delays caused by customs inspections, government authorities, courier companies, transportation disruptions or other circumstances beyond our reasonable control may occur.
For further information, please refer to our Shipping Policy.
Customers are requested to inspect delivered products upon receipt.
Customers must notify Asia Surgical Company of any visible manufacturing defects, shortages, shipping damage or discrepancies against the confirmed order within 15 calendar days from the date of delivery.
To help us investigate and resolve a complaint, customers should provide:
We may request additional information or arrange an inspection before approving a return, replacement, repair, credit or refund.
All returns require our prior written authorisation.
The 15-day reporting period applies to the initial notification of visible defects, shortages and order discrepancies. It does not exclude any longer warranty or other mandatory rights that may apply under the agreed sales terms or applicable law.
For further information, please refer to our Returns Policy.
Customers are responsible for ensuring that products are used for their intended purposes and in accordance with applicable product instructions, professional standards and regulatory requirements.
Where applicable, customers must ensure that instruments are properly cleaned, disinfected, sterilised, stored and maintained before use.
Products must not be used beyond their intended purpose or contrary to applicable manufacturer instructions.
We are not responsible for damage or loss resulting from improper handling, misuse, unauthorised modification, incorrect sterilisation, inadequate maintenance or use outside the product’s intended purpose, to the extent permitted by applicable law.
All website content, including text, product descriptions, photographs, graphics, logos, designs, catalogues and other materials, is owned by Asia Surgical Company or used with permission from the relevant rights holders.
You may not reproduce, distribute, modify, publish or commercially exploit our website content without our prior written permission.
For OEM and private-label orders, customers retain responsibility for the intellectual property rights associated with their supplied branding and artwork.
Unless otherwise agreed in writing, we retain ownership of our existing manufacturing methods, technical knowledge, designs, processes and proprietary materials.
Any ownership or licensing arrangements relating to newly developed customised designs must be agreed separately in writing.
We respect the confidential business information shared by our customers during quotations, negotiations and manufacturing arrangements.
Customers should also respect confidential information shared by Asia Surgical Company, including non-public pricing, technical information, manufacturing processes and business arrangements.
Neither party should disclose the other party’s confidential information to unauthorised third parties, except where disclosure is required by law or necessary to fulfil an agreed business arrangement.
Where an OEM or customised manufacturing project requires additional confidentiality protection, the parties may enter into a separate Non-Disclosure Agreement (NDA).
To the extent permitted by applicable law, Asia Surgical Company will not be liable for indirect, incidental, special or consequential losses arising from the use of our website, products or services.
This may include loss of profits, business interruption, loss of business opportunities or loss of data.
We are not responsible for losses resulting from:
To the extent permitted by law, our total liability arising from a particular order will not exceed the amount paid for the affected order.
Nothing in this section excludes or limits liability for fraud, wilful misconduct, death or personal injury where such liability cannot legally be excluded or limited, or any other liability that applicable law does not permit us to exclude.
Neither party will be considered in breach of these Terms and Conditions for a delay or failure to perform obligations caused by circumstances beyond its reasonable control.
Such circumstances may include:
The affected party should notify the other party within a reasonable period and take reasonable steps to minimise the impact.
If the disruption continues for an extended period, both parties should discuss an appropriate solution, including revised delivery arrangements or cancellation where applicable.
Our website may contain links to third-party websites, payment services, shipping providers or other external platforms.
These services operate independently and are subject to their own terms, conditions and privacy policies.
Asia Surgical Company is not responsible for the content, availability or independent practices of third-party websites and services.
Customers should review the relevant terms before using such services.
We make reasonable efforts to keep our website accessible and its information accurate.
However, we do not guarantee uninterrupted access or that the website will always be free from technical errors, interruptions or security vulnerabilities.
We reserve the right to modify, suspend or discontinue website features, product listings or content when necessary.
Website information does not override specifications, prices or conditions expressly agreed in a written quotation, invoice or sales confirmation.
We collect and process personal information in accordance with our Privacy Policy.
By using our website or communicating with us, you acknowledge that your information may be processed as described in that policy and in accordance with applicable data protection laws.
These Terms and Conditions are governed by the laws of Pakistan.
In the event of a dispute, both parties should first attempt to resolve the matter through good-faith communication and mutual discussion.
If the dispute cannot be resolved amicably, it shall be submitted to the competent courts in Sialkot, Pakistan, subject to applicable law and any mandatory jurisdictional rights that cannot legally be excluded.
Nothing in this section removes any mandatory rights or protections available to customers under applicable law.
Asia Surgical Company reserves the right to update or modify these Terms and Conditions from time to time.
Any revised version will be published on this page with an updated revision date.
The version applicable to a particular order will be the version agreed by the parties when the order is confirmed, unless a subsequent written agreement provides otherwise.
Customers are encouraged to review this page periodically.
If you have questions about these Terms and Conditions, product specifications, quotations, orders, OEM manufacturing or other business arrangements, please contact us.
Asia Surgical Company
Muhammad Pura, Near Mughal Gas Industry, Sialkot 51310, Punjab, Pakistan.
Email: info@asiasurgicals.com
Phone: +92 324 615 0090
Website: https://asiasurgicals.com
We appreciate your interest in Asia Surgical Company and look forward to serving your surgical instrument requirements.
